Welcome to the Nebula-Avenue FAQ page!
We are here to answer the most frequently asked questions about our services, policies and products. If you have a question that is not answered here, please contact us!
1. Where do you ship?
Nebula-Avenue currently only delivers within United Kingdom.
Unfortunately, we do not offer international shipping at this time.
2. How much does shipping cost?
Nebula-Avenue offers free shipping on all orders - no minimum order required.
3. How long does delivery take?
-
Delivery time: 1-2 days (Monday to Friday)
-
Shipping time: 4 -7 days (Monday - Friday)
-
Deadline for placing orders: 17:00 (GMT) Greenwich Mean Time (London)
-
Estimated total delivery time : 5–9 business days from the time the order is placed.
4. What is the last order time?
Orders placed before 17:00 (GMT) Greenwich Mean Time (London) will be processed the same business day. Orders placed after 17:00 (GMT) Greenwich Mean Time (London) will be processed the next business day.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking details to follow your delivery.
6. What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- Amex
- Union Pay
- Shop Pay
- Google Pay
7. What is the return policy?
Nebula-Avenue accepts returns within 30 days of receiving your order .
8. Do you offer exchanges?
Nebula-Avenue currently does not offer direct exchanges.
If you would like a different size, color, or product, please return your original purchase and place a new order separately.
9. Refunds
Once your return has been received and approved, we will process your refund immediately.
Nebula Avenue refunds are made to your original payment method within 7 days of the return being approved.
10. Are my payment details secure?
Of course! We use secure and encrypted payment channels to protect your information. Our website complies with industry standards for PCI-DSS regulations.
11. How can I contact Nebula-Avenue?
If you have any questions about returns or refunds, please contact us at:
Website Name: Nebula-Avenue.com
Email: support@nebula-avenue.com
Phone number: +447551184923
Address: 27 John's Mews, London WC1N 2NS, UK
Opening Hours: Monday to Friday 8.00 AM - 5.00 PM
We will respond to our customers within 24 hours on weekdays