FAQs

It's nice that you're trying to contact us! Do you have a question about your package? Please first read our FAQ below, which includes the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.

1.How long does shipping take?

Key Shipping Time Frame Details:

  • Order Cut-Off Time: 5.00 PM (GMT) Greenwich Mean Time (London)
  • Order Handling Time: 1-2 business days (Monday to Friday)
  • Shipping Time: 3-5 business days (Monday to Friday)
  • Total Estimated Delivery Time: 4-7 business days. 

2. How much does shipping cost?

 We Provide Free shipping for all orders within the United Kingdom.

3. Do you ship internationally?

No, Currently we only shipping United Kingdom.

4. What is your return policy?

We have 30 days Return policy. You have 30 days from the date you receive your order to initiate a returns.

5. How do I return an item?

Email our customer service team at support@nebula-avenue.com . In your, Message please include your order number and the reason for your return.

6. Can I exchange an item?

Yes, you can exchange an item. Firstly,  Email our customer service team at support@nebula-avenue.com  to Exchange your item.

7.  Can I cancel my order?

You may change or cancel your order within 24 hours of purchase. To do so, please send an email to support@nebula-avenue.com with your order number and your request. Our customer service team will be happy to assist you.

8. What payment methods do you accept?

   We accept the following payment methods

  • Visa 
  • Master Card
  • Amex
  • Union Pay
  • Shop Pay
  • Google Pay

9. What happens if my order arrives damaged?

If your order arrives with any damage or doesn’t quite match what you ordered, we’ll make it right! Just send a quick email to support@nebula-avenue.com with a photo, and we’ll sort it out in no time.

 10. How can I track my order?

Once your order has been dispatched, you will be sent a tracking link so that you can check the whereabouts of your parcel. You are on the tracking page to track the package.

11. How Can I Contact with Nebula Avenue?  

Store Name: Nebula Avenue

Email: support@nebula-avenue.com

Phone number: +44 7451267407

Company Name : BGL ECOM LTD

Company number: 15580747

Address: 26 Store Street, London, WC1E 7BT, United Kingdom.

Opening Hours: Monday to Friday 8.00 AM - 6.00 PM

We will do our best to respond to your email within 24 hours.