FAQs

It's nice that you're trying to contact us! Do you have a question about your package? Please first read our FAQ below, which includes the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.

1. Where is my package?

After placing your order, it takes on average 1 to 2 business days to process your order and 3 to 5 business days before your order is delivered in the UK. If these deadlines are exceeded, please contact our customer service.

2. Where can I find my tracking code?

As soon as your order has been shipped, you will automatically receive a tracking code. Also check your junk mail, as our emails sometimes end up there. Please note that it may take some time before your tracking link becomes active.

3. How can I track my order?

You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You can do it on this page.

4. I am not satisfied with my package

You can return your order within 30 days after receiving it. For more details visit our Refund policy page.

How can you contact us?

Email: support@nebula-avenue.com

Telephone: +44 7451 267407